Zendesk is one of the most widely used customer support platforms, offering ticketing, live chat, and help center tools. It's closed source and priced per agent, which can add up quickly for growing support teams, and your customer conversation data lives entirely on Zendesk's infrastructure.
Erxes is an open-source alternative that bundles support alongside marketing and sales tooling in one self-hostable platform.
FAQ
Is there a free, open-source alternative to Zendesk?
Yes. Erxes is open source (AGPL-3.0) and free to self-host.
What's the best open-source alternative to Zendesk?
Erxes is a good fit if you want support bundled with marketing and sales tools in one platform, rather than a dedicated, standalone helpdesk like Zendesk.
What are the top open-source alternatives to Zendesk?
Browse all open-source alternatives to Zendesk above, or explore the full Marketing category for more options.